If your phone is misplaced nearby, you can try to find it using the "Sound signal" feature.

For this you need:
— log in to your Personal account;
— activate the function by tapping the button.

After that, you will hear a Sound signal from your smartphone where the "Mobile protection" application is installed, it will be played at maximum volume. You can turn it off in the same way: through your Personal Account.

You can get information about the location of your Android/iOS phone in real time.

To do this, you need to send a request to determine the location of your smartphone in your personal account. For the function to work correctly, geolocation must be enabled on your device. Otherwise, data may not be transmitted correctly.

Every third person has experienced online fraud or account theft. So, our ID Theft feature will help you determine if your personal data has been shared online from any sites and platforms you use.

The algorithms of the ID Theft feature are configured to permanently monitor and analyze large amounts of data from thousands of sources around the world. This is how the feature protects your personal data. At certain periodic intervals, you will receive notifications about the results of the monitoring of the email address linked to your Personal account.

If your data is being used by hackers, you need to take the following steps to help keep your information safe:
— change your email password as soon as possible;
— if you have used your email password in other sources (online banking, marketplace, etc.), you should change it there as well;
— make sure that you have two-factor authentication enabled for important services.

If you lose your smartphone, do the following steps:
— use the geolocation function, if the phone is nearby, activate the sound signal;
— block the phone in your Personal account;
— contact the support service and report the loss of the device.

Thanks to the "Mobile protection" service, your device is more likely to be found. The information on the phone lock screen will help you to do this: contacts of our support team, the promise of a monetary reward to the person who found your device (we give the money). Also, your personal data will be safe, and we will take care of the successful delivery to your hands by our courier.

The "Mobile protection" feature gives you the opportunity to receive compensation according to your plan if you do not find your smartphone within 14 days.

No.

If you want your location to be visible to others, you need to give your permission. To do this, you need to join the circle of participants by following the link in the invitation.

To stop others from viewing your location, you need to turn off geolocation permission: in this case, your location information will not be updated.

If you don't want your location to be visible in a circle, you should leave it.

Yes.

The movement of participants is displayed in real time on the map in the "Mobile protection" application. For the function to work correctly, the Internet must be enabled on the device, access to geolocation and the application must be running in the background. If the participant's geolocation stops updating, check the Internet connection.

The invitation allows you to join a circle of participants to track each other's locations. Once you tap on the link, you can view the list of circle members and decide whether to join.

In the "Mobile protection" app, you can create your own "places". This is useful for knowing the location of your loved ones and whether they have reached or left their destination on time.

You can also mark certain places as safe and unsafe. You will receive a notification if someone is in a dangerous environment, and you can help them immediately.

The user can create a safe and an unsafe place. On the map, a safe place is marked in green, and a dangerous place is marked in red.

Notifications about movements are sent to the "Mobile protection" app and to the notification panel on the mobile device.

To create a place, you need to go to the places' menu. There you need to tap a plus and "Create a new place".

The next step is to:
— specify the radius of the place;
— give it a name;
— indicate whether it is a safe or unsafe zone;
— set up notifications: select people whose movements you want to know about in this zone.

To edit a place, you need to go to the menu with places and tap on the name of the one you want to change. There you can change the radius, name, and type of location (safe/unsafe) and set up notifications.

To delete a place, go to the menu with places and tap on the name of the one you want to delete. Then select edit and tap on the 3 dots in the upper right corner. There you will find the option to delete a place.

The user can receive notifications about:
— a participant joining the circle;
— a participant who has left the circle;
— a participant who has entered the place;
— a participant who left the place;
— creating a place;
— deleting a place.

In the place settings, you can change the notification settings for each member of the circle.

To do this:
— go to the menu with places;
— tap on the desired name of the place;
— tap "Edit";
— customize notifications using the sliders.

Movement history is a feature that allows you to see where your loved ones were during the day. You can see their route on the map for the last 30 days in the "Mobile protection" app.

Also, you can view the types of activities the user has been doing: walking, running, driving, or biking. If the movement is undefined for some reason, you will see "Movement" or "Undefined movement".

You can view the movement history as follows:
— at the bottom of the screen, select the "People" section;
— select the desired user;
— tap "History".

To view the history for a different time, tap on the date and select the desired day. Movement history shows data for the last 30 days.

Movement history analyzes data from the enabled GPS tracker and other sensors in your smartphone. It also uses data about speed, direction, and range of movement to detect walking, running, driving, or cycling.

Movement history may not be recognized due to lack of "Geolocation", "Running in the background", "Physical activity", and "Notifications" permissions in the"Mobile protection" app, lack of Internet connection, or GPS turned off. Check these settings.

If you have done all of the above, but the type of activity is not detected, please contact the support service at +38 073 69 06 911 (toll-free for lifecell users). We will be happy to help you!

The movement history contains data for the last 30 days, and then it is deleted.

Your movement history can be seen only by users in your circles, for example: "Family". Other people can't view your location and your movement history without your permission.

To improve the accuracy of your movement history, you need to be sure that you have the following settings:
— GPS is enabled in the top curtain of the smartphone;
— "Geolocation", "Running in the background", "Physical activity" and "Notifications" permissions of the "Mobile protection" app are given;
— the Internet is on.

If you have done all of the above, but the activity is not detected accurately, please contact the support service at +38 073 69 06 911 (toll-free for lifecell users). We will be happy to help you.

With air alert and warfare maps, you will be notified when different types of threats start or end in your area. You will receive a notification with a sound when the alarm starts and stops on your mobile phone.

The "Mobile protection" app will notify you of the start or end of air, chemical, and radiation threats, as well as the start or end of street fighting and artillery shelling. Each area where an alert is issued changes its color on the map in the app.

Here are the colors and what they stand for:
Yellow color — radiation threat;
Green color — chemical threat;
Brown color — combat operations;
Red color — air raid alert.

To start getting alarm notifications, you need to:
— log in to the "Mobile protection" app;
— tap on the "Map types" icon in the lower right corner of the map;
— use the switch to activate the “Air alert map” and "Military operations map" functions.

For the function to work correctly, you must allow the "Mobile protection" app to track the location of the device with the "Always allow" setting. If you do not want to receive alarm notifications, you need to go back to the "Map types" and turn off the switch.

When we report the start or end of alarms, we rely on data from the official source: https://map.ukrainealarm.com/

With the "Air quality map" function, you can view the Air Quality Index (AQI) anywhere in the world and understand what it means.

As you explore the map, you will see markers with air quality indicators. As you zoom out of the map, the markers are grouped together and show the average index within certain regions. When you zoom in, the markers are ungrouped and show the level of air quality in more detail.

Tapping on a marker opens additional information that shows the AQI level, wind speed, air temperature, air humidity, PM 2.5, PM 10, or OZ.

Air Quality Index (AQI) categories and their impact on human health:
Green (0 – 50) — Good: minimal effect;
Yellow (51 – 100) — Moderate: may cause minor respiratory discomfort to sensitive people;
Orange (101 – 200) — Unhealthy for sensitive groups: may cause breathing discomfort in people with lung diseases such as asthma, as well as people with heart disease, children and the elderly;
Red (201 – 300) — Unhealthy: may cause breathing discomfort with prolonged exposure, as well as discomfort in people with heart disease;
Purple (301 – 400) — Very unhealthy: may cause respiratory problems in people with prolonged exposure. The effect may be more pronounced in people with lung and heart disease;
Burgundy (401 – 500) — Hazardous: can affect even healthy people and cause serious health effects in people with lung or heart disease. Negative effects can occur even during light physical activity.

* AQI — a value used to display the level of air pollution.
** PM 2.5 — a value that indicates the level of particles of substances with a diameter of 2.5 microns and less in the air.
*** PM 10 — a value that indicates the level of particles of substances with a diameter of 2.5 microns to 10 microns in the air.
**** OZ — a value that indicates the level of ozone air pollution.

For the function to work correctly, the "Mobile protection" application must be set to "Always allow" to determine the location of the device. If you want to remove the markers with information about air quality level, you need to go back to the "Map types" and turn off the switch.

Also to view the air quality level, you need to:
— enter the "Mobile protection" application;
— tap on the "Map types" icon in the lower right corner of the map;
— activate the "Air quality map" function with the switch.

When you zoom in or out of the map, we group or ungroup the markers to make it easier to view the air quality at a specific location. This process does not happen immediately, but it is enough not to zoom the map for a few seconds, after which the marker with the relevant information will appear and be active for viewing.

We receive information about air quality indicators from different measurement stations. Each of them transmits a certain set of indicators that are displayed when you tap on the marker. However, not all stations collect data on PM 2.5, PM 10, or OC, humidity, temperature, etc. That is why one of the markers can display values for all indicators, and the other — only part of them.

We display information from all over the world. So you can check the air quality data wherever you are. You can also plan your trip based on the app to avoid all polluted areas.

We take information about the level of air quality (AQI) from the sources waqi.info and aqicn.org

A Circle is a group of people who can monitor each other's location and receive notifications about their movements. Each user of the service can create several circles with their own names and add members, or join an existing circle.

To create a circle, tap "Create a circle" in the Family Tracker, come up with a name for it, and invite your family members to join it.

The administrator, i.e. the person who created the circle, can delete it. To do this, select the circle to be deleted, go to its settings, and tap "Delete circle".

To add your loved ones to the circle and see their movements, you need to send an invitation with a link from the "Mobile protection" mobile application. You can do this by opening the settings of the selected circle, tapping "Invite" and sharing the invitation via messenger (Viber, WhatsApp, etc.)

To join the circle, you need to follow an invitation. The invitation allows you to become a member of the circle and track each other's locations on the map. After you follow the link, you can view the list of circle participants and decide whether to join them.

The user can be a member of several circles at the same time. To switch from one circle to another, you need to open the menu with the list of circles (in the middle, at the top of the map) and select the necessary circle.

The administrator, that is, the person who created the circle, has the ability to manage it:
— change the name of the circle;
— invite new members;
— change the role of a member;
— leave the circle, previously giving the administrator rights to another member.

The administrator can:
— see all places;
— create new places and manage all existing ones (mark them as safe/unsafe, edit the address, rename them);
— see notifications;
— assign roles to each participant (administrator, guest);
— invite and remove a participant from the circle;
— edit the name of the circle;
— delete a circle;
— leave the circle if there are other administrators in it.

A guest can:
— see all places;
— create and manage new places;
— see notifications;
— invite participants to the circle;
— leave the circle.

Only the administrator of the group, i.e. the person who created it, can change the role of a participant. To perform this action, the administrator needs to open the member's profile by tapping on the "Profile" icon and select a role for the member.

The "SOS Button" is a feature that allows you to quickly and easily report that you are in danger. When you tap the SOS button, your pre-selected contacts will receive an SMS message letting them know that you are in danger. They will also receive your location, which will be updated within 24 hours if you have Internet connection. If there is no internet connection, your pre-selected contacts will receive information about your last location.

You select up to 10 contacts from your phone list. These contacts will receive an SMS message with an SOS signal.

When the SOS button is tapped, you generate an SMS message with information that you are in danger and a link to a map where people can view your location.

You need to tap the send button and SMS messages will be sent to the pre-selected contacts. The message with your location will be valid for 24 hours, and your geo-position will be updated regularly.

Sent SMS messages are charged according to your plan.

For the SOS button to work correctly, it is enough to give the application access to geolocation and select a list of contacts who will receive SMS messages when the SOS button is used.

To set geolocation, you need:
— go to mobile settings;
— find the "Mobile protection" application;
— open "Geolocation";
— change permission to "Always".

To add emergency contacts, you need:
— go to the "Mobile protection" application;
— find the "SOS" section;
— tap "Add contacts";
— select contacts from the list.

Firstly, check your internet connection. Also check if you have given permission to geolocation. If not, see "How to set up SOS Button"?

If all of the above is working properly, then contact the support service at the number +38 073 690 6911 (toll-free for lifecell users). We will be happy to help you.

Emergency contacts are pre-selected mobile numbers of people you trust. If you tap the SOS button, they will receive a text message that you are in danger. Emergency contacts will have access to your location and will be able to help as soon as possible.

Below are the main causes of application malfunctions. Check all settings and fix the causes below, as this will solve 99% of connection and data update problems.

Check the settings and perform troubleshooting steps on the phone of the person experiencing the problem.

Connection or location issues can occur for one of the following reasons:
— the phone is turned off or the battery charge is lower than 20%;
— the phone is in flight mode;
— the participant deleted the application;
— access to geodata for the "Mobile protection" application is disabled;
— the phone is located in an area where there is no or limited Internet connection;
— WiFi connection does not work properly;
— cellular operators do not always support the Internet during a phone call. In this case, our system will not be able to update your movements while you are talking on the phone.

If you have checked everything, but difficulties still remain, please, contact the support team by calling +38 073 690 6911 (toll-free for lifecell users). We will be happy to help you.

The service is available for connection on devices with Android (8 and above) and iOS (15 and above) operating systems.

In order to use the service on a new phone, it is enough to download the "Mobile protection" application on it and enter the number to which the service is connected. Data is synchronized automatically.

For the correct operation of the Family tracker on Android, it is necessary to grant permission to determine geolocation during the installation of the application.

If you have not given permission at this stage:
— go to device settings;
— find all programs;
— select the "Mobile protection" application;
— tap on "Permissions";
— select "Location";
— tap "Allow in any mode".

For the correct operation of Family Tracker on iOS, it is necessary to allow it to use geolocation when installing the application.

If you have not given permission at this stage:
— go to device settings;
— find all programs;
— select the "Mobile protection" application;
— select "Geolocation";
— turn on "Always allow" and activate "Precise geolocation" with the slider.

Don't worry! There are several reasons why you might not be able to see a group member's location, which are easy to fix:
— the participant deleted the "Mobile protection" application;
— they turned off his phone or the battery ran out;
— the participant has a poor connection to the Internet, or no connection at all;
— participant's phone in flight mode;
— the participant's phone is connected to VPN.

Also, each participant should check the geolocation settings on the Android device:
Phone settings — Applications — Mobile protection — Permissions — Location — Allow in any mode.

For phones with OC iOS, you need to go to the section:
Phone settings — Mobile protection — Geolocation — Always allow and turn on accurate geolocation.

Another possible reason why you can't see another person's location is the low power mode on iOS. This mode reduces or disables background app updates that prevent “Mobile protection” from working. So it is worth turning off the low power mode so that the location is displayed correctly. Make sure each device has the latest version of the app downloaded and internet access is enabled.

Each user has the opportunity to view the history of performed actions. To do this, they need to enter the Personal account and select the "History" section.

No.

It is automatically saved in your Personal account.

If you are unable to uninstall the "Mobile protection" app on your Android device, follow these steps:
— open phone settings;
— go to the "Security" section;
— tap "Device administrator";
— uncheck the box.

After that, you can uninstall the app as usual.

First, make sure that all location services, including GPS and Internet access, are turned on each phone.

Important: Cellular operators do not always support the Internet during a phone call. In this case, our system will not be able to update your movements while you are talking on the phone.

Settings for the most accurate location determination:
— VPN will interfere with accuracy, so don't use it with "Mobile protection" app;
— "Physical activity" permissions must be enabled and "Allowed";
— "Exact location" must be enabled;
— if your phone runs out of battery or has been turned off, open the "Mobile protection" app again to update your account and location;
— parental control and safety programs may prevent the application from accessing your location when needed;
— applications that have not been opened for three days can go into "Sleep mode" on phones with the Android operating system. The "Mobile protection" app will not update the participant's location in "Sleep mode". Open the app every two days to prevent it from going to "Sleep mode";
— to set your location, you need to set the value to "Always allow location usage". Using the "While in use" option will not allow the application to work correctly and save the location correctly;
— the "Low power" mode must be turned off. It does not allow "Mobile protection" to update data in the background;
— you need to enable the background update of the application.

The "Mobile protection" service is paid. However, when you first activate a weekly, monthly or annual package, you get 7 days of use for 0.01₴.

The cost of the service depends on the plan you choose. To activate the service, select the code for the package you need. You should send it by SMS to 6911 (toll-free):

*On July 23rd we've updated our tariff plans: "Standard" and "Standard+" merged into "Standard", while "VIP" and "Ultra" merged into "VIP." Users with a "Standard+" subscription will be switched to the "Standard" tariff plan, and "Ultra" users will be switched to the "VIP" tariff plan. This will happen automatically after the end of their paid period.

Meanwhile, the "Standard", "Standard+" and "VIP" annual subscriptions will expire at the end of the paid period. Users of the "Standard" and "Standard+" annual plans will be switched to the "Standard" tariff plan with a payment period of once every 4 weeks, while users of the "VIP" annual plan will be switched to the "VIP" tariff plan with a payment period of once every 4 weeks.

Funds for payment are debited from the SIM card to which you connected the service. Payment is made according to the package you selected.

To change the package, select the package code that you want to use. It should be sent by SMS to 6911 (toll-free):

*On July 23rd we've updated our tariff plans: "Standard" and "Standard+" merged into "Standard", while "VIP" and "Ultra" merged into "VIP." Users with a "Standard+" subscription will be switched to the "Standard" tariff plan, and "Ultra" users will be switched to the "VIP" tariff plan. This will happen automatically after the end of their paid period.

Meanwhile, the "Standard", "Standard+" and "VIP" annual subscriptions will expire at the end of the paid period. Users of the "Standard" and "Standard+" annual plans will be switched to the "Standard" tariff plan with a payment period of once every 4 weeks, while users of the "VIP" annual plan will be switched to the "VIP" tariff plan with a payment period of once every 4 weeks.

Personal account is a place where you can control the protection of your phone. It is automatically generated for each user after activating the service.

In your personal account, you can:
— change or update your personal information;
— monitor the location of your phone on the map in real time;
— see the history of using the service, including sent and executed commands;
— recover your password;
— remotely manage your smartphone.

The "Family tracker" feature does not require a personal account. All settings and tracking take place in your smartphone.

To recover your password, you need to:
— go to the login page of the Personal account of the "Mobile protection" service;
— tap on "Remind password";
— enter the email address you provided during registration;
— go to your Email box and open the letter from the "Mobile protection" service;
— follow the link in the email to recover your password;
— create a new password and save it.

If you have any difficulties with the recovery, please, contact the support team by calling +38 073 690 6911 (toll-free for lifecell users). We will be happy to help you.

You can change or update your personal information in your personal account or in the "Mobile protection" application.

An ID number is a unique identifier that allows you to return a lost phone without disclosing personal data. You can view the ID number on the screen of a locked device or in the user's personal account.

To send a location request:
— log in to your personal account: https://my.protect.lifecell.ua/
— go to the "Device control" section and tap the "Geo" button;
— below, tap "Determine location".

Done! The location will be displayed on the map.

To view the location:
— log in to your personal account: https://my.protect.lifecell.ua/
— go to the "Device control" section and tap the "Geo" button;
— the map will show the last location;
— below the map, you can see the history of movements with dates and coordinates.

If you have difficulty running this command, make sure you have enabled the feature and that the Internet is working on your device.

If you checked all the requirements and the command is still unavailable, please contact the support team by calling +38 073 690 6911 (toll-free for lifecell users). We will be happy to help you.

To turn on the Sound signal:
— log in to your Personal account: https://my.protect.lifecell.ua/
— go to the "Device control" section;
— tap the "Turn on the sound signal" button;
— wait for the notification that the signal is on.

Done! If your smartphone is nearby, you will hear it immediately.

To turn off the Sound signal:
— log in to your Personal account: https://my.protect.lifecell.ua/
— go to the "Device control" section;
— tap the "Mute the sound" button;
— wait for the notification that the signal is turned off.

Done! The signal will no longer scare others ;)

If you are having difficulties using the sound signal, make sure that you have enabled the function and that the Internet is working on your device.

If all the requirements are checked and the sound signal is still not working properly, please contact the Support service at +38 073 690 6911 (toll-free for lifecell users). We will be happy to help you.